Second Life Grid Status

[Closed 10:42PM PDT, 16 May 2012] Maintenance has concluded. Our support case and live chat system is available again. Thank you for your patience!

[Posted 9:55pm PDT, 16 May 2012] We are currently undergoing maintenance on our support case and live chat system. During this time, support case submissions or live chat may become unavailable. Phone support will remain available throughout. We appreciate your patience during this maintenance.

[Posted 2:55 PM PDT, 16 May 2012] On Thursday, May 17 6:00AM - 7:00AM PDT we will be conducting inventory database maintenance that may cause some residents to be unable to login and some residents already inworld may be logged out. It may also prevent inventory from loading. Please keep an eye on this blog post for updates.

[POSTED 6:56am PDT, 16 May 2012] We will be performing rolling restarts for regions on the Magnum, BlueSteel, and LeTigre RC server channels shortly. Please save all builds and refrain from rezzing no copy objects or making inworld L$ transactions.

For more information about the specific RC server channels, please refer to the links below.

http://wiki.secondlife.com/wiki/Beta/BlueSteel
http://wiki.secondlife.com/wiki/Beta/LeTigre
http://wiki.secondlife.com/wiki/Beta/Magnum

[CLOSED 10:10 PM PDT, 14 MAY 2012] Maintenance has concluded, and Live Phone Support is available again.

[POSTED 4:54 PDT, 14 MAY 2012] We will be performing maintenance on the Live Phone support system on Monday, 14 May 2012 from 8:00PM PST. During this time, Live Phone service may become unavailable for 30-60 minutes. Live Chat support and case submission will remain available throughout. We appreciate your patience during this maintenance.

[Posted 2:26pm PDT, 14 May 2012] We have scheduled a data center reorganization for Wednesday, 16 May, between midnight and 4 a.m. PDT which may impact Community Web pages for up to two hours. Potentially affected systems include forums, blogs, the Knowledge Base, and the Answers sections of our Website.

Our team will take precautions to minimize service interruption. As always, if the scope or schedule of the work changes, we will keep you posted here.

[COMPLETED 10:19am PDT, 10 May 2012] Today’s Marketplace Maintenance has been completed.

[Updated 9:28am PDT, 10 May 2012] We will begin Maintenance on the Second Life Marketplace shortly. During this time the marketplace will be unavailable. Please keep an eye on this blog post for updates.

[Posted 10:20 am PDT, 09 May 2012] On Thursday, May 10th the Second Life Marketplace will be undergoing maintenance at 9:00 am PDT. During this time the marketplace will be unavailable.  Maintenance is anticipated to last approximately one hour.

[COMPLETED 8:00am PDT, 10 May 2012] The JIRA bug tracker maintenance has been completed.

[Posted 4:14pm PDT, 09 May 2012] The JIRA bug tracker will be down for maintenance tonight starting at 9pm PDT.  This maintenance is expected to take no longer than an hour.  If the scope or schedule of the work changes, we’ll keep you posted.

[COMPLETED 2:15 pm PDT, 09 May 2012] Today’s rolling restarts have been completed.

[UPDATED 10:30 am PDT, 9 May 2012] We are performing additional maintenance on the Magnum, BlueSteel and LeTigre RC server channels. These regions may experience an additional restart as a result of these efforts. Please watch this blog for updates.

[POSTED 6:36am PDT, 9 May 2012] We will be performing rolling restarts for regions on the Magnum, BlueSteel, and LeTigre RC server channels shortly. Please save all builds and refrain from rezzing no copy objects or making inworld L$ transactions.

For more information about the specific RC server channels, please refer to the links below.

http://wiki.secondlife.com/wiki/Beta/BlueSteel
http://wiki.secondlife.com/wiki/Beta/LeTigre
http://wiki.secondlife.com/wiki/Beta/Magnum

[Posted 9:45am PDT, 8 May 2012] We will be performing scheduled maintenance today, Wednesday and Thursday of this week (May 8, May 9, May 10), beginning at 6:00pm PDT each day. Each maintenance is scheduled to last around 8 hours. Please save all builds and refrain from rezzing no copy objects, as some regions may be taken offline and remain offline for extended periods of time. Please follow this blog for any updated information.

[Completed 9:12am PDT, 08 May 2012] Today’s rolling restarts have been completed.

[Updated 4:54am PDT, 08 May 2012] We will be starting the rolling restart on the main Second Life server channel momentarily.

[Posted 6:41pm PDT, 07 May 2012] We will be performing rolling restarts for regions on the main Second Life server channel. They will begin on Tuesday, May 08th at approximately 5:00AM PDT. Please refrain from rezzing no copy objects, making inworld L$ transactions and remember to save all builds.

[Posted 9:25 pm PDT, 07 May 2012]

Some regions are taking longer than normal to work their way through restarts this evening. In addition, they’re reporting higher-than-normal spikes in performance and viewer instability.

Our engineers have done the preliminary work tracing the problem and will be forming a team early tomorrow to fully diagnose and correct it.

Tonight, please file a “region offline” service request as needed for any region which remains inaccessible to you for longer than 15 minutes or so, and we’ll work with our network engineers to assist the restarts as needed.

[Resolved 2:38pm PDT, 7 May 2012] We have completed our maintenance on the marketplace.

[Posted 2:04pm PDT, 7 May 2012] We are currently undergoing unscheduled marketplace maintenance. The marketplace will be unavailable until this maintenance has been completed. Please watch this blog for further updates.

[Resolved 1:14pm PDT, 7 May 2012] All remaining regions affected by this maintenance have been brought back online.

[Updated 12:43pm PDT, 7 May 2012] The Unscheduled Maintenance has been completed. We are aware that some regions are offline. They should be returning to service in a short amount of time.

[Posted 11:42am PDT, 7 May 2012]  We are currently undergoing unscheduled maintenance. This may cause some Residents to be logged out or prevent some from being able to login. Some services including the Second Life Marketplace are unavailable during this maintenance. Please keep an eye on this blog for updates.

[RESOLVED 12:01pm PDT, 5 May 2012] In-world search is now accessible and functioning properly.

[POSTED 10:44am PDT, 5 May 2012] We are currently investigating the cause of In-world Search being currently inaccessible. Please check back here for further information.

[RESOLVED 5:20pm PDT, 4 May 2012]  We have resolved the payment issues in the Viewer.  Residents should now be able to successfully complete purchases in the viewer now.

[POSTED 12:15pm PDT, 4 May 2012] We are currently investigating an issue that is causing some purchases made from the viewer to fail - until this is resolved, you should be able to complete these purchases from our website (www.secondlife.com). Please follow this blog for any updated information.

[RESOLVED 10:24am PDT, 2 May 2012] Today’s rolling restarts have been completed.

[POSTED 7:08am PDT, 2 May 2012] We will be performing rolling restarts for regions on the Magnum, BlueSteel, and LeTigre RC server channels shortly. Please save all builds and refrain from rezzing no copy objects or making inworld L$ transactions.

For more information about the specific RC server channels, please refer to the links below.

http://wiki.secondlife.com/wiki/Beta/BlueSteel
http://wiki.secondlife.com/wiki/Beta/LeTigre
http://wiki.secondlife.com/wiki/Beta/Magnum

[Completed 9:05am PDT, 30 April 2012] The maintenance on our core network has been completed. We are actively working on bringing the final remaining offline regions back online.

[Updated 6:00am PDT, 30 April 2012] We will be beginning our core network maintenance shortly. Please save all builds and refrain from rezzing no copy objects or making inworld L$ transactions. Some residents may experience delays logging inworld.

[Updated 2:30pm PDT, 27 April 2012] On April 26, 2012, the Second Life engineering team was performing an upgrade to the core network. The upgrade triggered a bug that led to downtime and instability throughout the day. The maintenance described in this post is scheduled for Monday, April 30 at 6am PT in order to correct the bug and may result in additional service interruption. We apologize for the service disruption and appreciate everyone’s patience.

[Posted 1:00pm PDT, 27 April 2012] We will be performing scheduled maintenance Monday April 30, 2012 beginning at 6:00am until approximately 9:00am. Please save all builds and refrain from rezzing no copy objects or making inworld L$ transactions. Some residents may experience delays logging inworld. Please follow this blog for any updated information.

[CLOSED 10:00PM PDT, 26 April 2012] Maintenance has concluded, and Live Chat is available again.

[UPDATED 8:15PM PDT, 26 April 2012]  Live Chat maintenance is underway.  We’ll post here if the scope or schedule of the work changes.

[POSTED 12:00PM PDT, 25 April 2012] We will be performing maintenance on the Live Chat system on Thursday, 26 April 2012 from 8:00PM PST to 11:00PM PST. During this time, Live Chat may become unavailable. Phone support and case submission will remain available throughout. We appreciate your patience during this maintenance.

[COMPLETED 7:15 pm PDT 26 April 2012]  All maintenance has been completed. Thank you again for your patience and understanding during this time.

[COMPLETED 7:15 pm PDT 26 April 2012]  All maintenance has been completed. We really appreciate your patience and understanding with this matter. There are still a few regions that we’re helping with an assisted restart. They should be returning to service in a short amount of time.